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ParentSquare FAQ

  • ParentSquare is a communication platform that will allow Little Falls City School District to better communicate with parents about district activities, newsletters, classroom activities all under one

  • Yes, ParentSquare is replacing the robo platform SchoolMessenger. We have found that there were multiple platforms being used across the district because they provided different functions. For example, Remind101. With this new platform, every method of communication will be in one place to make it easier on our teachers, students, and families.

  • Email and text invites will be sent to the email addresses and cell phone numbers of parents and guardians that we have on file in our student management system, Schooltool. If you did not receive a ParentSquare invite, then it is possible we have the wrong contact information on file. Please contact Karen in the Student Registration Office to verify or correct the contact information we have on file.

    Email or call 315-823-1479

  • Those invitation links only last for 24 hours. You do not need to wait for a new invitation!  You can proceed to the ParentSquare log on page and create your account with the same email address at which you would have received an invite.

  • It is recommended that each spouse have their own cell phone or email for emergency situations. However, if you and your spouse share an email address (or have provided the same email address for each of you in our parent contact records), only one spouse will be able to log in to ParentSquare using that email address.  The other spouse should use their cell phone number to log on.

    Email if you have any questions. 

  • No, if you prefer, you can navigate to ParentSquare Sign-in from a computer and do all of the same ParentSquare activities.

  • To download, search for ParentSquare in the App Store.

  • ParentSquare will be the main source of communication for the district. However, this method of communication might not be utilized by all classrooms right away.  This is a new platform, so please be patient.

  • Yes, once the feature is enabled, and teachers start to use the platform, parents and guardians can contact their child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From here, you can send a direct message to your child's teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child's coaches and club leaders.

    Email if you have any questions. 

  • ParentSquare will notify those contacts listed as a Primary Parent, Parent, Guardian, or a customized role called: PS Guardian approved contact within Schooltool.  ParentSquare is an all-in-one platform that contains personally identifiable information for each student, therefore, we only engage with those designated contacts.

    Email or call 315-823-1479 if you have any questions about designated parent square contacts. 

  • No.  Sharing a password will allow a user to see personally identifiable information about the student. Since Parent Square is an all-in-one tool, authorized accounts will be able to view their students attendance notifications, lunch balance information, direct messages, and in the near future, behavioral content and report cards.

  • No. Each contact has the functionality of creating their own private account. They will, however, see everything related to the shared student. They will NOT see contact information on the other parent.

    Email or call 315-823-1479 if you have any questions about designated parent square contacts. 

  • The district uses many different communication platforms when it comes to snow days and non-emergency announcements.

  • No. ParentSquare is not the main source for classroom assignments. However, teachers can utilize the platform to remind families and students on due dates if they choose. 

  • It can take up to 24 hours for your contact information to be synced from Schooltool to ParentSquare. 

  • Please check your spam to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also, add to your email contacts so your server recognizes our messages. If you still are not receiving emails, please use the contact information below. 

    Email if you have any questions. 

  • If you wish to add another child to your account, you will have to ensure your school's information system has registered your contact information and you are associated with your child. ParentSquare will always reflect the most current information received from the school’s information system, Schooltool.

    Email or call 315-823-1479 if you have any questions about designated parent square contacts. 

  • Please go to and on the login page click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password. 

    Email if you have any questions. 

  • If you wish to change your contact information, please click on your name in the top right corner and go to "My Account." From your account page, click "Edit Account" and you will be able to change your contact information. If you receive an error message when trying to edit your phone number or email, please use the contact information below to request a contact information change. Any changes made in ParentSquare will be reported to the Student Registration office and confirmed so that it is reflected correctly in Schooltool. Please note that it can take up to 24 hours for this change to take effect. 

    Email if you have any questions. 

  • You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language you prefer from the drop down menu and you will start to receive content in that language

    Email if you have any questions. 

  • Yes, you can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop down menu. On your account page, you can find your notification settings in the top right corner and click "Change This" to customize your notifications. If you are receiving too many notifications, try changing to the “Digest” setting where you will only receive one condensed message in the evening.

    Email if you have any questions. 

  • No. But what a registered user can see and have access to and what a non-registered user can see and have access to will be different. Little Falls City School District recommends that you create a ParentSquare account for your child. 

  • If you can't sign into ParentSquare with your email or phone number, please use the contact information below to get assistance. 

    Email if you have any questions. 

  • Check your email and phone number in ParentSquare. Click on your name in the top right and click My Account. If corrections need to be made, please contact your child's school with the correct information.

    Email if you have any questions. 

    • Check your Notification Preferences on My Account page. Are your notification preferences on?
    • Check your spam folder for emails from
    • Add the domain or the email address to the safe sender's list in your email client (Gmail, Yahoo, AOL, etc.) You can google how to do this.
    • If using Gmail: Go to Settings. At the bottom of the pane, click Mail. In the left pane, select Mail > Accounts > Block or Allow.
    • Under Blocked Senders, select the address or domain you want to unblock, and then select.
    • Text the word START to 66458. This will resume text messaging to your phone.

    Email if you have any questions.